Request by email
If you cannot access the app, email support@smartagent.smartcast.online using the subject “SmartAgent account deletion request”. Include the phone number or email address registered to the account. We may ask for verification before processing the request.
What is deleted
After verification, we delete or anonymise your account profile, saved settings, linked device records, customer history, and app transaction records where they are no longer required for legitimate operational, security, dispute-resolution, or legal purposes.
What may be retained
We may retain limited records such as payment, audit, or support information where necessary for fraud prevention, security, legal compliance, accounting, or resolving a dispute. Retained information is restricted and kept only for the applicable retention period.
Timeframe
We aim to process verified deletion requests within 30 days. Subscription access ends when the account is deleted.