Useful answers for SmartAgent users.
Find guidance on account access, subscription, permissions, and how the agent workspace works.
How do I start using SmartAgent?
Install SmartAgent, create an account, complete verification, then configure your agent SIM and the options you want from Settings.
Does SmartAgent process or hold customer money?
No. SmartAgent is an operational tool for agents. Mobile money services and transaction confirmation remain within the applicable network service and the agent’s responsibility.
What is the free trial?
New accounts receive a one-month free subscription trial. You can review your current plan and expiry date in the app profile.
Why does SmartAgent request Accessibility permission?
When you choose to enable automation, the service is used to assist with supported USSD menu steps. SmartAgent displays an in-app disclosure and requires your approval before enabling it.
How do I report a problem?
Use Support and issue reporting inside the app. Include the transaction reference and a clear description so the team can investigate.